RETURN AND EXCHANGE POLICY
As İnemob, we prioritize customer satisfaction and aim to provide you with the best quality service. In this context, we present to your attention the return and exchange conditions stated below.
1. Production and Delivery Process
The production of the ordered furniture takes on average 25 days.
The products are delivered by our transportation teams within 1-2 weeks
After the products are delivered to the customer's address, they are installed and delivered by our team.
2. Return and Exchange Conditions
Wrong or Defective Product: If the delivered product is different from the ordered product or has production-related defects, the customer can request a solution by notifying us of this situation.
Troubleshooting Process: Instead of returning furniture products, solving the problem on-site is the priority. is our method. Our technical team will provide support as soon as possible to repair the detected problem or make the necessary changes.
Return Process: If the problem cannot be solved, the product is returned in line with the customer's request and the payment is refunded to the customer.
3. Notification Period and Communication
When the product is received, the customer is required to check the product and contact us within 7 days in case of any defect or mistake.
In cases where no notification is made, the product is assumed to be delivered without any problems.
For your return and exchange requests. You can contact [İnemob Customer Services].
4. Return Process
If the return approval is given after the product is examined by our team, the product is received by coordinating with the customer.
After the returned product reaches our company, the payment is returned to the customer within 14 working days.
By prioritizing customer satisfaction, We will continue to offer you the best service. Thank you for your understanding and cooperation.
İnemob Mobilya
